ALHAMBRA AUDIO GUIDED TOUR

Nature of the service: The customer acknowledges that this booking constitutes a request for the purchase of named tickets from the Alhambra and Generalife Trust. As the service commences immediately upon payment and is linked to a specific date and time for a leisure activity, the 14-day right of withdrawal does not apply, in accordance with Article 103, paragraphs (a) and (l) of the TRLCU.

Schedule management: THE COMPANY reserves the right, depending on the actual availability of tickets issued by the Monument, to adjust the time of the visit (guided or self-guided). A margin of up to [6] hours from the time initially requested shall be considered an acceptable adjustment. If the necessary adjustment exceeds this margin, the customer may choose to accept the new time or request the termination of the contract with a full refund. By placing this booking request, the customer expressly accepts this flexibility regarding timings, subject to official availability.

• Alhambra touristic audio guide in five languages (Spanish, English, French, German and Italian)
• Tickets to the Alhambra of Granada — includes the entrance to the monument, which allows access to all areas open to the public. One of our guides will give you the tickets. Depending on the option chosen.

• Lunch and other services not specified.
• Transportation (optional).

Pick up your ticket and audio guide in the Welcome Visitor Centre next to the Alhambra, 15 minutes before the chosen time. (Paseo de la Sabika, 15, next to the Guadalupe Hotel).

Important: According to the Regulations of the Patronato de la Alhambra, it is totally mandatory to carry a Passport or ID card to enter the Alhambra. In addition, reservations must contain the name, surname and passport or identity card number of each visitor.

To withdraw your audio guide, you must present a credit card as a guarantee in case of loss or theft of the audio guide.

If you wish to reconfirm your reservation as well as the time of your entry to the Alhambra and Generalife, please contact us at (+34) 682 086 011 or (+34) 958 535 872 the day before your service between 11:00 a.m. – 1:00 p.m.

If you don’t provide the names, surnames and passport numbers or ID of each participant, we cannot guarantee access to the monument.

Not showing up or being late at the time indicated at the meeting point leads to the loss of the right of the visit and the non-return of the amount of the service.

Cancellation by the customer: The customer may cancel their booking at least 72 hours before the date of the visit. The amount paid will be refunded, minus:
– €32 in the case of a General Alhambra ticket.
– €23 in the case of a Gardens Alhambra ticket.

This amount will be retained to cover administrative fees, operational costs and the inability to recover the cost of the personalised ticket already issued. Cancellations made less than 72 hours in advance will not be eligible for any refund.

Cancellation by the company: In the exceptional event of tickets being unavailable or a technical impossibility to fulfil the booking, THE COMPANY may cancel the booking with a minimum of 12 hours’ notice, guaranteeing a 100% refund of the amount paid to the customer or, if the customer prefers, their transfer to a priority waiting list. THE COMPANY is exempt from any further liability or compensation for damages arising from this cancellation due to a lack of ticket availability at the Monument.